Terms and Conditions

1. Acceptance of Terms

By making a booking or participating in an activity with Whanganui River Adventures, you acknowledge that you have read, understood and agree to these terms and conditions.

2. Risk Acknowledgement

Whanganui River Adventures provides outdoor adventure experiences that involve inherent risks. While every reasonable precaution is taken to ensure your safety, participation may involve risks that cannot be completely eliminated.

These risks may include, but are not limited to:

• Personal injury or death

• Slips, trips and falls

• Drowning or immersion in water

• Changing river and weather conditions

• Equipment failure despite regular maintenance

• Collision with natural obstacles or other vessels

• Delays caused by weather or river conditions

• Emotional distress arising from an incident

• Damage to or loss of personal property

By participating, you voluntarily accept these risks.

3. Health Declaration

Participants confirm that they:

• Are physically fit to participate

• Do not suffer from any medical condition that may be aggravated by the activity

• Will advise Whanganui River Adventures of any medical condition, injury, allergy or disability that may affect their participation

Whanganui River Adventures reserves the right to refuse participation where safety may be compromised.

4. Participant Responsibilities

Participants agree to:

• Follow all instructions given by guides and staff

• Wear all safety equipment as instructed

• Behave responsibly throughout the activity

• Ensure children in their care also follow instructions

• Refrain from behaviour that places themselves or others at risk

Failure to comply may result in removal from the activity without refund.

5. Safety Management

Whanganui River Adventures maintains comprehensive safety-management systems and staff are trained to appropriate industry standards.

Participants acknowledge that outdoor adventure activities involve unavoidable risks, river levels and weather conditions can change rapidly, and guides may alter, shorten or cancel trips in the interests of safety.

6. Operator Rights

Whanganui River Adventures reserves the right to cancel or postpone a trip due to:

• Unsafe river conditions

• Severe weather

• Mechanical issues

• Minimum participant numbers not being met

• Staff illness

• Any unforeseen circumstance affecting safety

Where Whanganui River Adventures cancels a trip, customers will be offered either an alternative date or a full refund of monies paid.

No further compensation will be payable.

7. Customer Cancellations

More than 24 hours before departure:

Bookings cancelled at least 24 hours before departure will receive a full refund or may transfer to another available date.

Within 24 hours:

Cancellations, amendments or no-shows within 24 hours of departure may incur a cancellation fee of up to 100% of the booking value.

Failure to arrive at the departure location on time may be treated as a no-show.

8. Weather Policy

Trips operate in most weather conditions.

Whanganui River Adventures may cancel activities where river conditions or weather create an unacceptable safety risk.

If Whanganui River Adventures cancels a trip due to unsafe conditions, customers will receive a refund or the option to reschedule.

9. Equipment

All equipment supplied by Whanganui River Adventures is regularly inspected and maintained.

Participants agree to:

• • Use equipment responsibly

• Report any damage immediately

• Return all equipment issued

Participants may be responsible for repair or replacement costs where equipment is deliberately damaged or lost through negligence.

10. Personal Property

Participants are responsible for their own personal belongings.

Whanganui River Adventures accepts no responsibility for loss of or damage to cameras, phones, clothing, jewellery, electronic equipment or other personal possessions, including where waterproof containers are provided.

11. Medical Treatment

If required, participants authorise Whanganui River Adventures to arrange emergency medical treatment.

Participants remain responsible for any medical or rescue costs not covered by New Zealand's Accident Compensation Corporation (ACC) or their own insurance.

12. Photography & Media

During activities, photographs and video may be taken.

Unless participants advise otherwise before departure, Whanganui River Adventures may use these images for promotional material, social media, website content and advertising.

No payment is payable for such use.

13. Limitation of Liability

To the maximum extent permitted by New Zealand law, Whanganui River Adventures shall not be liable for:

• Personal injury except where liability cannot legally be excluded

• Loss of or damage to personal property

• Delays, cancellations or itinerary changes caused by weather, river conditions or events beyond our reasonable control

• Indirect or consequential losses

Nothing in these terms limits any rights available under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where applicable.

14. Indemnity

Participants agree not to make claims against Whanganui River Adventures, its owners, employees or contractors for losses arising from the inherent risks of participation, except where liability cannot legally be excluded.

15. Children

Participants under 18 years of age must have these terms accepted by a parent or legal guardian.

Children must remain under the supervision of their responsible adult unless otherwise directed by staff.

16. Changes to Activities

For operational or safety reasons, Whanganui River Adventures may:

• Change departure times

• Alter routes or itineraries

• Substitute equipment

• Modify activity duration

These changes do not automatically entitle participants to a refund.

17. Governing Law

These terms and conditions are governed by the laws of New Zealand.

Any disputes arising from these terms shall be subject to the jurisdiction of the New Zealand courts..